Frequently asked questions


General information

No Conv2pdf software is sold or offered for sale. As a matter of fact, Conv2pdf.com is a free online converter to get unlimited conversions without any subscription or installation.

To read a document in PDF format, you must install a reader such as Foxit Reader, Sumatra PDF, Adobe Acrobat Reader PDF etc.

Conv2pdf.com has been designed in a way that its graphic design and its features are optimized and adapted to all media. This way, the site automatically adjusts to the size and resolution of your screen (computer, tablet or smartphone).


Conversion quality

The font in your document is probably not a standard font. In this case, thanks for reporting his name or send the .ttf file in order to integrate it into our conversion system.

First and foremost, we recommend that you check the fonts used in your original document and communicate those fonts which have been replaced, as described in the previous answer. If the problem persists, feel free to send us your original document.

The identification of a file type can actually fail if the file is corrupted. That happens if the identification is based on the header of the file and not on its name or its extension. For example: renaming a non-convertible file "exemple.exe" in "exemple.ppt" does not turn him into a PowerPoint file. Thus, the conversion of this file can not be executed!

We suggest you compress your document in zip format which should reduce its size.

For the conversion to take place, the compressed file must contain a single convertible file and no folders. In addition, please make sure that the file is not protected by a password.

Merging several documents is not yet available through our service.

Before starting the conversion, you can protect your PDF with a password before opening. To do this, just click on "Show more options", check the box "Require a password" and then enter the password of your choice.

Editing of PDF documents is only possible using one of the editing PDF documents software such as Acrobat Writer.


Confidentiality and security

Our service is designed to only allow the person performing the conversion to download the converted PDF files. These PDF are then deleted from our servers by an automatic process after 15 to 30 minutes after their creation and the data content is not stored nor communicated to any third parties. This time will allow you to receive via email or to download the PDF despite connection problems. Thus, only the people to whom you have sent your PDF can access it.

We do not save any copy of the original documents. The original file is actually immediately and automatically deleted from our servers after its conversion and the data regarding its content is not stored or communicated to third parties.

As indicated in the previous two answers, the original files and the converted PDFs are automatically deleted from our servers so we have no possibility to send them to you.

When you convert a file on our site, navigation and all exchanges between your media (computer, tablet or Smartphone) and our servers are made exclusively via the secure https protocol. Your data is completely secure and encrypted and no interception is possible.